5 Myths about Customer Service Outsourcing Busted
There is no denying the fact that customer service is an integral part of businesses. As handling customer service tasks in-house leads to a lack of focus on core services, customer service outsourcing has become an essential requirement for companies. But, there are certain myths about outsourced customer care floating around on the Internet or residing in people’s mind, which make a decision to outsource customer service a difficult one for enterprises. The Myths Busted 1. Customer service outsourcing can lead to data loss – Whether you are in the service industry or run an ecommerce platform, you would be storing vast troves of customer data in your premises. This data holds vital customer account information, bank information, email addresses, phone numbers and a whole lot of other vital pieces of information. Some believe that customer support outsourcing services won’t care about the...